Frequently asked questions
Everything about ordering, pickup, delivery and dietary needs. Can't find your answer? Contact us.
Ordering
How far in advance should I order?
Most regular orders should be placed at least 24 hours in advance. Custom cakes and larger event orders may require more notice — the earlier you reach out, the more we can do.
Where is pickup?
Pickup for online orders is at 100 Empress Avenue, Toronto, ON M2N 3T4 (North York). We'll confirm your pickup time when your order is placed.
Do you offer delivery?
Delivery is available as a fulfillment option for many orders. Availability, area and fees are confirmed at the time of ordering — contact us with your address and we'll let you know.
Can I change or cancel my order?
Because everything is made to order, please contact us as soon as possible about any change or cancellation. Changes close to your pickup date may not always be possible once preparation has begun.
What if I'm late for pickup?
Just call or text us at 647-391-5303 and we'll do our best to arrange a new time.
Custom cakes & events
Do you make custom cakes?
Yes — it's one of our favourite things to do. Custom cakes start at $180 and are quoted based on size and design. Start with the custom cake request form.
Do custom cakes require a deposit?
Deposit and payment details are confirmed when we finalize your design and quote. We'll walk you through everything before anything is charged.
Can I order desserts for an event?
Absolutely. Visit our Dessert Trays & Catering page and tell us about your gathering — we'll suggest a selection and sizing.
Dietary needs
Do you offer vegan desserts?
Yes — including vegan brownies, vegan sfouf, vegan biscotti, vegan peanut butter cookies and chocolate coconut balls. See the specialty diets page.
Do you offer gluten-free desserts?
Several products are gluten-free, including almond cake, flourless chocolate fudge, marzipan and our gluten & dairy-free chocolate tart.
Can you accommodate allergies?
Please contact us before ordering. Our kitchen handles wheat, dairy, eggs and nuts, so dietary labels describe ingredients — they do not automatically mean an item is suitable for severe allergies. We'll always tell you honestly what we can and can't accommodate.
Storage & serving
How should I store my desserts?
Most cakes and cream-filled desserts should be refrigerated and enjoyed within a couple of days — they're made fresh, without preservatives. Cookies and loaves keep well at room temperature in a sealed container. We'll include any special instructions with your order.
How do I serve a cake at its best?
Take your cake out of the fridge 30–60 minutes before serving so the sponge and fillings soften to their intended texture.
How do I contact Dalah's?
Call or text 647-391-5303, or email Dalahscafe@gmail.com. We'd love to hear from you.
Still have a question?
We're quick to answer — and even quicker if dessert is involved.